Hospitality at Holland Community Theatre

Hospitality positions are here to help everyone have a great time on show nights!

 

The following roles are available:

Concession Hosts

House Manager

Ushers

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To learn more about the Hospitality team

or express your desire to join please Contact Us!

Concession Hosts

Concession Hosts are a front-of-house contact with patrons at HCT and will be expected to conduct themselves accordingly.  House Manager is available for questions and training.

 

Pre-Show

  • Arrive one hour before show

  • Obtain Concession Host nametag from Box Office and ensure it is worn visibly

  • Obtain concessions key from Box Office key storage

  • Check public areas of concession counter for general cleanliness

  • Open pass through doors

  • Ensure refrigerator is stocked with all available cold drinks

  • Prepare coffee as necessary; coordinate with Hospitality Manager or House Manager to determine need. Once brewed, coffee should be stored in carafes to ensure freshness and temperature.

  • Ensure all coffee accessory items (creamer, sweetener, stirrers, etc.) are placed on counter for patrons’ access

  • Stock display trays of concession snacks

  • Take inventory of remaining concession snacks and make note of any popular items that are in danger of selling out. Inform Hospitality Manager at earliest convenience

  • Ensure that returnables disposal is accessible to patrons

  • Assist House Manager with any pre-show tasks as requested

  • Assist patrons with pre-show concessions as needed with a courteous and welcoming manner

 

Curtain

  • If attending the evening’s performance, coordinate with House Manager to ensure the security of the concession cash box

 

Intermission

  • Take note of intermission start time

  • Assist all patrons with concessions

  • Ensure patrons are aware that food and drink will not be admitted into the auditorium when the show resumes. At the House Manager’s signal near the end of intermission, coffee or open container beverages should no longer be served.

  • If attending the evening’s performance, coordinate with House Manager to ensure security of cash box.

 

Post-Intermission/Post-Show

  • After the show resumes (when not attending the performance), return the concession space to closed status:

    • Ensure all display trays are returned to concession cupboard

    • Remove coffee accessories from counter, stock and put away

    • Wipe down service counters

    • Close pass through door

    • Rinse out coffee carafes; ensure coffee machine is powered off and clean

  • Return Seed money envelope to assigned dollar amount

  • Total the income for the performance. Prepare the provided envelope with date, total amount of enclosed cash, and your initials. Seal envelope.

  • Empty garbage as needed from lobby, kitchen, and restrooms; replace garbage bags

House Manager

House Managers should complete a training session with an experienced Hospitality Committee member to ensure knowledge of HCT building and emergency procedures.  All House Managers must be over the age of 18.  House Manager Training will provide proficiency in the following:

  • Auditorium seating

  • Thermostat location and use

  • Ceiling fans in auditorium

  • Lights in lobby

  • Emergency evacuation procedures – see next page

  • EPS/Fire alarm system – ID card is in lobby lights box

  • Fire extinguishers location and use – back door, light booth, (where else?)

  • Circuit breaker box – basement on stairway to outside door

  • Plumbing emergency procedures

  • Medical emergency procedures

  • Box Office rules and basic procedures

 

Pre-Show

  • Arrive one hour before show, dressed professionally

  • Obtain House Manager nametag from Box Office and ensure it is worn visibly

  • Turn on ceiling fans in auditorium and step lights (in entryway by awning door)

  • Check public areas of theatre for supplies and general cleanliness

  • Be present in the lobby at all times.  Visit with patrons as desired and appropriate.

  • Coordinate with Stage Manager concerning house open, generally 30 minutes prior to curtain; establish early scene changes in order to prepare for late patron seating and confirm the use of the hallway for late patron seating will not inhibit the cast

  • Supervise ushers; communicate any guest needs promptly and train new ushers as needed; assist ushers as needed

  • Supervise Concession Hosts, assist as needed, train as needed; if concession hosts are viewing the evening’s show, ensure cash box is in secure location before curtain

  • Five minutes before showtime, flick lobby lights

  • Determine if all patrons are clear of the restrooms before show starts.

  • Coordinate with Box Office concerning Will Call ticket pick up.  Take charge of any reserved       tickets to be picked up in order to seat patrons quickly

  • Coordinate/communicate with Stage Manager and Ushers 

  • Turn off ceiling fans in auditorium immediately prior to curtain

  • Shut door to auditorium 

 

Curtain

  • Get House Manager flashlight from lobby lights box for seating late patrons.

  • Check with Box Office when show starts as to unsold seats nearest the door for temporary seating.

  • Late patron seating should not interrupt any action on stage

  • If there are no scene changes conveniently timed to patron arrival, utilize front door under awning – spare key to front door is in the Box Office.  Patron can stand at end of hallway, behind row C, until scene change or intermission, provided this is not being used for in-show entrances.

Intermission

  • Take note of intermission start time

  • Assist Concession Hosts as needed

  • Be present in the lobby at all times; engage patrons as appropriate

  • Flick the lobby lighting five minutes prior to the end of intermission

  • Ensure all patrons are clear of the restrooms before the show resumes

  • Ensure stage is clear of debris before show resumes

  • Shut auditorium door and communicate to Stage Manager the end of intermission

  • If Concession Hosts are viewing production, assist in the closing of concessions as needed

 

Post-Show

  • Remain until after show is over, and all (or almost all) patrons have left.

  • Make sure front door (awning door) is shut and locked.

  • Clean up auditorium – pick up Playbills and trash.  Ensure any undamaged Playbills are stored for reuse.

  • Return flashlight to light box before leaving and name tag to Box Office.

 

Emergency Evacuation Procedures

  • House Manager is responsible to ensure audience and front of house personnel is clear of the building

Ushers

Ushers are a front-of-house contact with patrons at HCT and will be expected to conduct themselves accordingly.  House Manager is available for questions and training.

 

Pre-Show:

  • Arrive forty-five minutes before the show, dressed professionally

  • Obtain Usher nametag from Box Office and ensure it is worn visibly

  • Check public areas of the lobby for general cleanliness

  • Assist House Manager with any pre-show tasks as requested

  • Welcome patrons and assist with pre-show questions as needed in a courteous and welcoming manner

  • When informed by House Manager, open the house to patron seating

  • Assist House Manager with special seating needs, e.g., wheelchair access, walkers, changes in auditorium seating, etc.

  • Assist patrons with finding their seats, providing playbills as available

 

Ticket Taker:

  • Stand just inside the auditorium

  • Verify tickets are for this performance

 

Usher:

  • Familiarize yourself with the seating arrangement.

  • Have a nice armload of programs as you go

  • Check tickets and ask audience members to follow you

  • Lead them to the correct row and stand aside as you hand them the program

 

Curtain:

  • If attending the evening’s performance, coordinate with House Manager as to available seating

  • Return Usher nametags to House Manager

 

Intermission/Post-Show (if attending)

  • Assist patrons as requested

  • Continue to represent HCT in a courteous, professional manner